Customer Testimonials

Testimonials for Chris Auffenberg Auto Group

Went in without intention of buying but when presented with the AWESOME new KIA Sorrento, I was impressed. Impressed enough to take one home that day!! I LOVE my Sorrento, love the room inside and convenience of the seats lying down as I “haul” things. But best of all is the gas mileage!!
-Chris Auffenberg Customer

Kudos to this dealership for putting together a welcoming, low pressure sales process and great staff!
-Chris Auffenberg Customer

We just purchased a mini-van for our family. They made the process easy, from helping with our selection, financing and transfer of vehicles.
-Chris Auffenberg Customer

The staff at Auffenberg Cape Kia made the purchase seamless! The experience was very positive. I can’t think of anything else they could have done better!
-Chris Auffenberg Customer

Not only was my sales rep and Josh the business manager friendly but the other associates made it a point to be friendly as well. Tom was straight forward and very professional and it was a pleasure to deal with him. From past experiences I was not looking forward to going through the process of buying a new car, but Tom and the rest of the employees at Kirkwood Mitsubishi made it into a pleasureable experience and when people ask how I liked it there, I tell them I was happy with my experience and recommend them to others.
-Chris Auffenberg Customer

I went to other Mitsubishi dealers in the area looking for a specific model of Eclipse. After looking and talking with two different dealers that tried to “sell” me a vehicle, while similar wasn’t exactly what I wanted. The previous car I purchased I did that and have been regretting it for the past 6 years, I was not going to do that this time! I Then went to Kirkwood Mitsubishi and although they didn’t have exactly what I wanted they got it for me, needless to say I was not expecting that and was absolutely ecstatic that they would do that! Now I am enjoying my 2008 Sunset Pearlescent Eclipse SE with a Dark Charcoal Terra Cotta interior. Anyone looking for a great sales experience look no further, Chris Auffenberg’s Kirkwood Mitsubishi is where it’s at!
-Chris Auffenberg Customer

I can honestly say I’ve never had better customer service! John was informative, courteous, kind and overall a pleasant person to do business with. I won’t even as much get an oil change anywhere else! Thank you!
-Chris Auffenberg Customer

Bought my fifth car from dealership & Salesman Scott Grob always a great experience!!
-Chris Auffenberg Customer

Joe L sales rep , wonderful James in finance very organized, very nice smooth experience. Keep up the good work it really does matter!
-Chris Auffenberg Customer

It is difficult to buy a vehicle with all the dealer scams designed to extract more profit from people that are ignorant of all the ‘tricks’ dishonorable sales people do You have to be savvy to the bait and switch ploys like getting you in the dealership using a ‘too’ good deal only to be told: “Oh that car sold just today but we have another one” Much higher price of course That said I want to relate my experience with the people that make up Chris Auffenberg Ford/Lincoln in Washington MO

I live in the north where the ever present SNOW rusts your car with road salt almost over night So my only choice was to look for a dealership farther south That meant buying a vehicle sight unseen paying for shipping it to my state and hope it would not be a nightmare of problems that I would have no power to send the bad deal back to the dealer Therefore I have spent about eight months looking at CarGurus CarFax CarMax Carscom I have a 2008 Lincoln MKX with 200 thousand miles Still serving my wife and I with virtually no major problems

I found an 2016 MKX that was in the price range that allowed us to pay cash at Chris Auffenberg dealership My first conversation was with Samantha Rogoway who had a professional but warm voice that did not hard sell me but genially wanted to help me find the right car No rush rush let’s make a sale You know what I mean The bottom line about my experience can be summed up in one word: They are All ‘professionals’ If you are a professional you want to deal with professionals That is who is in each department of Auffenberg Ford The details involved with wire transfers of cash title required paperwork etc can be overwhelming David York Business Manager was incredibly proficient and exacting in each step of that process We had overnight UPS documents going back and forth for days These people really know what they doing and I can tell without doubt they are pros with the legal and business aspects of making it easy for me to walk into my states’ DMV and know the title is exactly correct in every way What about the car? Perfect! When I got it I took it to my insurance agent He looked it over and said: “This is a 2020+?” I said no a 2016 He told me he thought it was newer because it is in such perfect condition Auffenberg detailed the car including filling the tank with gas I have never had that personal attention from any of my other vehicles over the years This dealership is the most professional class act company I have ever had the joy of which I did with them If you are a ‘long distance’ buyer and concerned about is it safe to buy from these people? Yes you can trust them to take very good care of getting you the right vehicle at a fair price that you will be pleased that you bought from Auffenberg Ford Every detail of our transaction could have had all kinds of mistakes or shady dealings that other car dealers do Not here they took very good care of us and I know they will do the same for you Trust me I’ve bought a lot of vehicles in my life (another MKX Delorean classic 57′ T-Bird Lincoln Mark LT pickup etc) They have not in anyway paid or asked me to write this review I have not done this for them I am doing it for you a fellow person wanting to find the right vehicle at a fair price from an honest company You want to deal with great people doing the best they can for their customers That is Chris Auffenberg Ford Lincoln dealership
-Chris Auffenberg Customer